Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents, and lenders will always have questions about a particular file. And if those questions don’t get answered timely, you won’t have to worry about answering them for much longer since you won’t get future customers. Alanna can handle those customer questions for you so title agents can focus on other important tasks to prepare for closing day.
Provide 24/7 Assistance For Your Customers
Alanna AI offers something your title company likely doesn’t: 24/7 customer service. Your customers can simply chat or text Alanna general or file-based questions and she will respond immediately, no matter what time of day it is. This should lead to reduced phone calls and emails and allow title agents to focus on other reports and documents. Using title technology in this way is much better than offering 24/7 customer service where your customers have to be routed to a call center in another country to receive their answers.
Keep Customers Informed Of Status Updates
As a title company, you can be as proactive as you want to be with Alanna AI. Most customer questions revolve around status updates, so if you are proactive in providing those, the number of questions should be reduced. And the best part about using Alanna for this task is you don’t have to make a phone call and potentially have to leave a voicemail and get a call back from the customer. Alanna sends a quick update that should give customers the information they need about their file.
Make The Closing Process Smoother For Everyone
Closing day almost always seems to work out how we want it to, but the work leading up to it can be chaotic at times. Alanna eliminates a lot of the work title agents have to do, like answering phone calls and emails, so they can focus on preparing complex documents. When you think about Alanna’s capabilities this way, she takes care of the customers by answering questions directly, and she takes care of your customers indirectly by allowing title agents to have more time to focus on their file. Talk about a win-win situation for your customers.
Alanna.ai develops flexible software for the title industry. Learn more about how we can help you.