Title Agency Communication
One of the keys to having a successful title company is ensuring your staff has all the tools and resources needed to do their jobs efficiently and effectively. Communication is such a big part of the day-to-day duties your title agency staff has to endure, but it often gets overlooked because of the stacks of paper and files that need to be worked on. You might have heard of a virtual assistant to handle clients’ needs, but we like to refer to Alanna as conversational AI instead. We’ve talked about some of the differences here.
How Many Ways Does Your Staff Communicate With Clients?
Think about how many different ways your staff communicates with clients, real estate agents, and lenders. They might have to make or answer phone calls or emails, send text messages, talk to them in person, or even send faxes. This can be overwhelming for your staff, but it’s what they have to do when they don’t have any other options. The good news is you can give them a more streamlined option with conversational AI.
The Role Artificial Intelligence Plays In Streamlining Communication
Artificial Intelligence can streamline communication by providing a single form of communication that can answer questions from all parties involved in a real estate transaction. Of course, there will be times when a real estate agent needs to talk to your title agency on the phone, but most of the time conversational AI tools can answer all questions. The secret with conversational AI is it’s tied directly to your title production system, so you can ensure all information provided to clients and others will be accurate. The difference is you don’t have to have staff members searching through files, and the answers will be provided to them immediately.
Stay Ahead Of The Competition With Effective Communication
Ineffective communication is usually what frustrates clients, agents, and lenders the most. So when you use the right title tech like Alanna to streamline your communication processes to make them more effective, everyone wins. You’ll be viewed as a leader in your industry and could earn more business from competitors as a result. Communication can never be overlooked as an important piece of your title company, and conversational AI could be the solution to a lot of issues you might have had in the past.
Alanna.ai develops highly flexible software for the title industry. Learn more about our service.