One of the main goals a title company has is making a complex closing appear to be simple to clients and REALTORS. If clients and REALTORS have to jump through hoops to ensure closing day stays on track, then they might not view the title company too highly. With the right title technology, you can streamline communications and simplify the closing process from start to finish. Alanna is modern title technology you can rely on.
Send Proactive Communications About Closing Day
Alanna is available 24/7 to answer questions REALTORS or clients might have. But what makes things even easier is Alanna’s ability to send proactive communications about the closing process. With conversational AI, Alanna can have back-and-forth dialogue with the other party to ensure closing day stays on track and everyone is on the same page throughout the process.
Enable Automatic Notifications
While title companies are constantly involved in a client file, it’s easy to lose appreciation of the fact that REALTORS and clients have other things going on in their lives. In this regard, sending automatic notifications as gentle reminders to them can keep the closing at the top of their mind so they can take care of anything they need to. You won’t have to worry about having any of your title agents do this since Alanna can quickly and easily handle the task for you. And if clients or REALTORS have any follow-up questions, Alanna can help them out.
Prompt Responses From Clients
Conversational AI is most effective when both sides participate. So you can be as proactive as you want to, but if the client or REALTOR doesn’t participate in the conversation, it might be counterproductive. With Alanna’s features, she will prompt responses from clients to ensure they’ve received the notification. Some of those prompts might involve providing information about the next step in the closing process or providing more information about the closing day. Clients are typically responsive to these types of simple communications since they don’t require much time or effort on their end to get the information they need.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how you can make every closing as simple as possible for everyone involved.