Creating an unforgettable closing experience can be a good or a bad thing depending on how the process goes. If everything is disorganized and stressful, it will be memorable for clients and real estate agents in the wrong way. But if communication is effective and the entire process is a breeze, it will be unforgettable in a good way.
The closing process has multiple moving parts at any given time and title companies have to juggle all of them. Alanna’s conversational AI abilities can provide the assistance you need to handle them all effectively and smoothly. And the result will be an improved closing experience your clients won’t forget any time soon.
An Effective Closing Begins With Streamlined Communication
Without streamlined communication, the closing process will usually be more difficult than it needs to be. Playing voicemail tag isn’t effective and emails can go unanswered for a couple of days. This can lead to steps getting out of order and the closing potentially being delayed as a result.
Streamlined communication in the form of conversational AI can ensure everyone is on the same page at all times. When a client sends a text message asking a question at midnight and gets an answer immediately, everything can stay on track. Then when your employees arrive to work the next morning, the documents and information they need from your client will be waiting for them.
Provide Information To All Parties On Demand
Title company employees know how to juggle a vast amount of information effectively. But the closing process is new to many clients. So when they have questions, they don’t know how urgent it is to receive the answer. This often leads to proactive clients sending multiple emails and calling repeatedly throughout the day. Not only is this distracting to your employees, but it’s also counterproductive. Alanna’s conversational AI abilities can eliminate or significantly reduce these repetitive actions. Clients can receive the information they need instantly so there’s no need for multiple follow-ups.
The Role Of Conversational AI In The Overall Closing Experience
Alanna’s conversational AI is not just another chatbot experience. Alanna can answer specific file-based questions just as easily as she can general questions. And the best part about it is human intervention isn’t always needed. This leaves extra time for your employees to focus on more complex tasks and be more proactive in enhancing the client experience.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can help create an unforgettable closing experience with every transaction.