Effective communication is one of the top characteristics of a successful title company. The problem is many organizations get stuck with poor communication habits and don’t know how to get out of them. The good news is virtually every title company can implement conversational AI, which can drastically improve the way you communicate with clients. It’s much more than just a chatbot and can provide real-time information about a client’s file. Would this save your company time? Let’s explore the possibilities.
What Is Your Primary Form Of Communication?
Most title companies primarily communicate via phone and email. Some even allow clients to send documents via fax. While these methods may have worked in the past, chances are they are more time-consuming than anything else. When you upgrade your title tech tools, you can utilize conversational AI to eliminate time-consuming communication methods. Clients can either text or web chat to get the answers they need. And the best part about it is they will rarely need assistance from a human to get their answers.
Make Note Of The Time You Spend Communicating With Clients
If you’re not sure whether conversational AI is worth it or not, consider the amount of time you spend communicating with clients. In most cases, it’s several hours per week, and that doesn’t include the time spent making follow-up calls or sending reminder emails. All of those have to be taken into consideration when thinking about the time-consuming communication methods you might use. Implementing conversational AI is like having an assistant to handle those communications for you so you can ensure clients are taken care of without taking up more of your time than what is necessary.
Streamline Your Communication With Alanna
When you hire Alanna, you are hiring an assistant who is capable of handling a variety of client inquiries. You’ll also be streamlining your communication so your entire workflow can be more efficient. Texting is one of the primary forms of communication people use today, so why not utilize it in your business operations? People almost always have their phones nearby, and are usually able to read a text even if they can’t answer a phone call. So by implementing texting as your primary form of communication, chances are you’ll get answers more quickly and can improve your internal processes as a result.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can save your title company employees time by streamlining communication in the most effective manner possible.