Document collection can be one of the most time-consuming and frustrating jobs a title company employee has to do. Not only is shuffling through paperwork painful at times, but ensuring clients return documents promptly is something that’s out of your control. Put an end to the numerous phone calls to remind clients about documents and info sheets by incorporating conversational AI into your process. By automating this process, you’ll increase the likelihood of receiving documents timely and decrease the burden on your staff. Talk about a win-win!
Clients Are More Responsive To Text Messages
Phone calls can simply get disregarded and forgotten unless a client is readily available to answer them. But when you send a text message, they are more likely to respond quickly. Your text message can contain a simple reminder about the info sheets your client needs to return to you by a certain time. Or it could just provide them with an update on the status of their file. Regardless of the reason for reaching out, you’re more likely to move your client’s file forward by texting instead of playing phone tag.
Conversational AI Can Handle Virtually Any Question
It can sometimes seem like you need to hire an assistant to handle all of the questions clients have daily. But with Alanna’s conversational AI skills, every question can be answered without placing a burden on your staff. From general questions to specific file-based questions, Alanna can answer them all. And many times she will provide more information than what your client asked for to cover all bases. This allows you to knock out any questions quickly so clients can proceed with filling out their info sheets.
Keep Closing Day On Schedule With Online Forms
One of the best parts about upgrading your title tech tools is making a digital transformation. Instead of sending and receiving stacks of paper, replace them with digital files. With Alanna, you can send clients a link to fill out info sheets, which are then uploaded directly into your title production system once submitted. All your staff will need to do is confirm the information was filled out correctly before moving to the next step. The closing process becomes much more predictable when you don’t have to worry about spending hours each day inputting client information manually.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can automate critical processes to make your title company work more efficiently.