Your reputation as a title company has a direct impact on the amount of business you receive. In such a competitive industry, every detail matters. The problem many title companies run into is there’s only so much employees can do to keep up with all the moving parts. What suffers the most is client communication.
With the right conversational AI tools, you can change your company’s weakness into a strength. And you’ll stand out among the competition in your industry. Upgrading your title technology should start with implementing conversational AI, and Alanna can be the driving force in providing a flawless client experience every time.
Provide Clients With Answers When They Need Them
The biggest strength of Alanna’s conversational AI abilities is providing clients with answers to their questions whenever they need it. The 24/7 availability isn’t achievable without Alanna since the alternative is to require your employees to be on call at all times. Instead, Alanna provides the assistance needed to let you and your employees rest easily knowing your clients are taken care of. When a client wakes up in the middle of the night and thinks of a question, they can text Alanna and receive an answer right away. That’s how conversational AI can drive a quality client experience.
Keep Clients Informed On The Closing Process
Proactive communication can also put your title company a step ahead and make an impression on clients. When employees are stretched thin at work, they can’t be as proactive as they would like with clients. Utilize Alanna to send out reminders to clients about documents needing to be signed, or simply confirm the closing date. When employees don’t have to worry about these types of communications, they can focus on enhancing the client experience in other ways.
Allow Your Employees To Take Your Client Experience To New Heights
Title company employees take pride in their jobs and always want to provide an amazing client experience. However, they can sometimes be handcuffed and unable to provide the experience they want when they are bogged down in paperwork, answering phone calls, emails, and more. Alanna can take a lot of these tasks off of their plates so they can provide the best experience possible. And when that happens, the client experience will be memorable with every transaction you complete.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can be the driving force of a better overall client experience.