People define effective communication differently. Talking to someone face-to-face is usually the best way to get your message across, but every title company employee knows this isn’t always possible when talking to clients and real estate agents. Phone calls work if the person on the other end actually answers. Emails can easily get lost in […]
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Finding the best talent for your title company and retaining them is often easier said than done. You have to offer a desirable company culture to start, and it can often feel like you need to offer unique perks to keep happy employees. But the truth is, the best title company employees don’t usually need
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Title companies and real estate agents have to be prepared for anything that comes their way. That includes being able to communicate with someone who doesn’t speak English. When you have Alanna on your side, you can communicate effortlessly with people who speak a different language than you. Here are several reasons why this is
That’s Right…Alanna Can Speak 54 Languages! Read More »
Staffing Efforts The historic labor shortage is double-trouble for the title insurance industry, as we head into yet another healthy buy-sell market in 2022. With an estimated 10M+ job openings in the U.S. coming into 2022 and only 6.5 million Americans actively looking, the title industry finds itself competing for a shrinking pool of available
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Happy Employees We’re seeing more and more around the title industry about staffing and employee engagement. For example, our friends at ALTA hosted a webinar on the topic recently. We wrote a blog about the Great Resignation and its impact on the title industry in 2021 as well. Plus, coming off of a huge refinance
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Multi-lingual Client Communications We already know that 2022 will be a competitive year in the industry, just from the trend toward a purchase-dominated market. But another influence on how we do business may only now be emerging. At both the federal level and in numerous states, requirements are being shaped that could require mortgage lenders
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Everyone involved in a real estate transaction is busy. Your title company employees have multiple things happening at one time. REALTORS are trying to juggle multiple clients. And your clients have their own responsibilities they have to take care of and don’t have time to think about their real estate deal all day. When clients
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Every title company could benefit from having an extra assistant or two to help answer phone calls, emails, and enter data. The problem is, hiring a new person might not fit within your budget. Or, your employees may not have enough time to train others without putting them more behind on their work. What if
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Clients often have a lot of questions about their upcoming closing. The good news is most of the questions asked have simple answers. The problem is your employees have to stop what they are doing to answer the phone, find the file, and provide the right answers. Even if this only takes ten minutes to
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Title companies should always be looking for ways to create a stellar customer experience without overworking their employees at the same time. It’s sometimes a challenging concept to balance, especially during peak times of the year. Alanna can help in multiple ways by communicating directly with clients, REALTORS, and lenders. This takes away some of
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