The employees in your title company have various responsibilities that might require communicating with clients, lenders, or real estate agents. This can bring some unique challenges when an Escrow Officer calls a client and doesn’t receive an answer. Then when the client calls back, you have to put them on hold while you find the […]
The Small But Significant Abilities of Alanna Read More »
Any successful real estate closing requires effective communication from all parties. If clients aren’t responsive, then it can delay the whole closing process. Then everyone has to scramble to ensure closing day remains on schedule. This can become unnecessarily stressful for everyone involved, but there is a solution to improve communication without having to hire
Smoother and More Efficient Closings Can Happen with Alanna’s Customer Service Read More »
Customer Service in the Title Industry We’ve talked quite a bit in this space about the importance of customer service in a competitive purchase market. We’ve discussed how important it is for title agents to win (and keep) the business of real estate agents and brokers, who often hold the key to purchase mortgage referrals
Isn’t customer service about speaking to customers the way they prefer? Read More »
Title Industry Conferences As we’ve mentioned, we’re full swing into conference season. And although the impact of the pandemic has seen to it that we’re not quite all the way back to The Way Things Were, it’s still been great to be at a number of industry conferences regardless. By the time we post this,
A Great Time for an Industry Gathering Read More »
Alanna Campaigns A competitive purchase market (and one likely to grow more competitive into 2022) means a lot of things for a successful title agency. It means increased customer service levels as real estate agents, borrowers and sellers climb back into the mix. It means tighter margins, although for most title agents, that’s a reality
What’s in Your Marketing Toolkit? Read More »
Every organization should protect its most valuable assets no matter what it takes. The same is true for title companies. But when you truly think about what your most valuable asset is, it’s not the clients, the title technology, or the equipment you have. Those are all vital to the success of the company, but your
What’s Your Most Resourceful Title Company Asset? Read More »
Wouldn’t it be nice if you could hire an employee who would work 24/7 and not require any training? This type of person doesn’t exist since no one can work around the clock, except Alanna. Sometimes it seems like everything a title agent does throughout the day still isn’t enough. The combination of the rise
The Intuitiveness of Alanna is Perfect for the Overwhelmed and Overworked Title Company Read More »
One of the main goals a title company has is making a complex closing appear to be simple to clients and REALTORS. If clients and REALTORS have to jump through hoops to ensure closing day stays on track, then they might not view the title company too highly. With the right title technology, you can
Simplify the Closing Process with Alanna Read More »
As a title company, you have to set yourself apart from the competition to earn new business. This often involves ensuring your title agents and other employees are on the same page and all-in with representing your company. Everyone who speaks with a client or REALTOR has to be a brand ambassador because a single
Alanna is Ready to be Your Title Company’s Brand Ambassador Read More »
Most title companies have to upgrade their title technology at some point to ensure they can offer the best possible service to clients. In many instances, improving communications is the first thing title companies look to streamline. This can involve hiring a new title agent specifically to handle incoming phone calls and emails or making
Alanna Introduces How You Can Have a Real Two-Way Conversation Without a Human Read More »
