Blog | alanna.ai

When it Comes to Enforcement, it’s not Just the Letter of the Law that Matters.

Market and regulatory influences may finally be converging to force many title agents to a reckoning on a classic struggle between “manning the phones” for customer service and putting the staff’s nose to the grindstone to get the closing done. Many title agents will quickly tell you that customer service is job one for any […]

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Push Ahead Of The Competition With Alanna’s Always Available Assistant

By Hoyt Mann

Have you ever wondered how you can stay ahead of your competition in the title industry? Many title companies use the same outdated procedures and tools instead of looking for cutting-edge title technology to take their company to the next level. With Alanna’s always available assistant, you can stand out as being an innovative and

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Simple Verification of Appointments Can Keep the Closing Process on Track

By Hoyt Mann

Every title agent knows how many moving parts there are at any time, no matter how large or small the real estate transaction is. You can do everything in your power to keep closing day on schedule, but the reality is you have to rely on other people to stay on track as well. Sending

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Could the labor shortage be a good thing for the title industry?

By Hoyt Mann

One of the many strange features of the post (late-stage?) pandemic landscape has been a wide spread labor shortage. We see it in restaurants, stores, entertainment venues…just about anywhere that requires people-powered service to keep the doors open. Sadly, in many cases, those doors are closing for lack of employees. A title agency isn’t often

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It’s baaaa-aaack! Lender concerns about margin compression mean it’s time for title agents to get more efficient, too.

By Hoyt Mann

We talk frequently here about the importance of title agents making it easy for REALTORS to work with them. It’s just good business, and great marketing. This week, however, let’s talk a little bit about mortgage lenders—another major player in the process and another major source of business for agents. It’s been quite some time,

It’s baaaa-aaack! Lender concerns about margin compression mean it’s time for title agents to get more efficient, too. Read More »

The Differences Between Notifications and Alanna Conversations

By Hoyt Mann

Do you find it helpful when you receive a notification about an appointment reminder or anything else? Many people do, but at the same time, it’s also too easy to clear the reminder and then forget about it again. As a title company, you want your clients to stay on schedule by sending in documents

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REALTOR Reputation is Dependent on Title Company Responsiveness

By Hoyt Mann

As a title company, you always want to provide the best possible service to clients, lenders, and REALTORS. But when you think about it, you should be particularly partial to going out of your way to ensure REALTORS are happy with your service. Lines of communication should always be open to ensure a smooth closing

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Top 3 Complaints From REALTORS When Dealing With A Title Company

By Hoyt Mann

No matter how busy your employees at your title company are, they have to prioritize communications from REALTORS. In many ways, REALTORS are the backbone of a title company since they often dictate which title company their clients work with. With that being said, it’s important to understand the most common complaints REALTORS have when

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Staff With Great People and Let Them Focus

By Hoyt Mann

Hiring a new employee is something that should take a lot of thought and consideration. When you hire the right person, everyone’s job is a little easier and you can work more efficiently. But hiring the wrong person can mean wasted time and money. The time you spend finding the best employees for your company

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Let Humans Do Human Things and AI Do Repetitive Things

By Hoyt Mann

There are many aspects of a title agent’s job that they love, and just as many that they don’t like much. While talking to clients, REALTORS, and lenders is usually a pleasant experience, the volume of inquiries on any given day can be overwhelming. In many title companies, agents need an assistant just to respond

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