Human-Centric Customer Service: The Pathway to Success for Title Agents

Human-Centric Customer Service

Human-Centric Customer Service A title agent’s success metrics are often determined by the bean counters upstairs in the C-suite. But the staff downstairs knows that success in title insurance can only truly be measured one human being at a time, one dream-come-true transaction at a time, one real estate agent success story at a time.

Human-Centric Customer Service: The Pathway to Success for Title Agents Read More »

Achieving the Perfect Marriage of Intellectual Capital and Technology

Title Insurance

Title Insurance Title insurance is at an interesting crossroads when it comes to staffing up a title agency. It is well documented that the wealth of knowledge held by the most senior employees, especially in the title and escrow divisions, is traditionally lost, as this graying workforce moves into retirement. On the other side of

Achieving the Perfect Marriage of Intellectual Capital and Technology Read More »

Getting the Most Out of Your Alanna Experience

Survey - Alanna White Label Title Company

We’re thrilled so many title and settlement services-related businesses have come to rely upon Alanna as their most dependable, versatile and reliable virtual employee. For the majority of them, that satisfaction comes primarily from knowing that client inquiries are being handled effectively, immediately and consistently…all while other employees are freed from their phone and email

Getting the Most Out of Your Alanna Experience Read More »