Flexibility is an important component of successful title companies. You might have flawless internal systems in place, but if a particular client doesn’t respond well to them, then adjustments have to be made. This is all part of creating a positive client experience and making the closing process as smooth as possible. Incorporating conversational AI […]
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Client Communications Plan is Critical for a Title Agency Title insurance, escrow and closing services have always been the most hidden and misunderstood aspects of a real estate transaction for the average homebuyer and seller. They understand the role of the real estate agent, and they know they need to get approved for a mortgage.
Why Having a Good Client Communications Plan is Critical for a Title Agency Read More »
2023 Title Insurance Industry Planning You may be too busy wrapping up transactions from a busy summer buying season to think about sitting down to put together your 2023 business plan, but you can at least carve out time to start putting together your inventory. And I don’t mean counting pens and pads of paper.
Before you start planning for 2023, take stock of what’s working, and what isn’t. Read More »
Your reputation as a title company has a direct impact on the amount of business you receive. In such a competitive industry, every detail matters. The problem many title companies run into is there’s only so much employees can do to keep up with all the moving parts. What suffers the most is client communication.
AI for Title Drives a Quality Client Experience Read More »
Creating an unforgettable closing experience can be a good or a bad thing depending on how the process goes. If everything is disorganized and stressful, it will be memorable for clients and real estate agents in the wrong way. But if communication is effective and the entire process is a breeze, it will be unforgettable
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Creating the best possible experience for your clients is an essential part of a title company’s role today. So what makes your company stand out from a client experience standpoint? It should start with enhancing your communication efforts, which likely depends on the title tech tools you use. The goal is to ensure your clients
Client Experience – a Top Priority Read More »
Does it seem like your employees are constantly engaged in their work or are they simply going through the motions? You might have the best employees in the title industry, but it’s human nature to feel less engaged when you don’t get a sense of fulfillment every day. For as busy as your title company
Increase Employee Engagement by Reducing Repetitive Tasks Read More »
AI Technology There’s something about the old-fashioned term “right sizing” that has never really sat well with us. For starters, it implies that a firm’s “size” was wrong to begin with. In reality, what’s changed is the market. And you know something? The market is almost always changing. So, if we follow this line of
Ending the Layoff Cycle Begins with the Right Technology Read More »
Client Communication We all know how important client communication is for every business. But if you don’t focus on why it is important, you may be missing the boat. Good client communication should establish a relationship firmly rooted in trust. You want your clients to know that you have their back, that you have their
The Most Important Aspects of Client Communication in the Title Business Read More »
ALTA ONE It’s conference time again, and we hope to see you at the ALTA ONE show in California. In fact, our own Keith Wellman will be joining an expert panel to discuss one of our favorite topics: using technology to improve staff retention. Yes, we know that this is a season of cost-cutting and,
Looking Forward to Seeing the Progress at ALTA ONE Read More »
