Do you remember the original word processor technologies WordStar and Word Perfect? They were the leaders in the DOS world in the 1980s, even eclipsing the original Microsoft Word product. WordStar was a little wonky, but WordPerfect consistently earned top ratings and was largely the go to for most corporations. WordPerfect finally fell behind when […]
Maximize your Technology Usage by Creating an Expert User Read More »
AI (Artificial Intelligence) It goes without saying (but we’ll write it anyway) that the booming Chat GPT discussion has given us a lot of opportunities to get out there and talk AI (including Alanna). We’re grateful that our Co-Founder and President, Hoyt Mann, was asked to discuss AI in several forums, including ALTA’s fantastic ALTA
AI is great, but it’s only as good as its programmers! Read More »
Prepare for increasing Order Volume It’s hard to believe it’s August already. Or that the fourth quarter of the year (and fall conference season) is just around the corner. Where did the time go? It’s good to see some stabilization and even signs of a rebound in the industry after a tumultuous first 6
Believe it or not, it’s time to prepare for increasing order volume Read More »
Automation and Millennials There has been a lot written about the graying of the appraisal industry over the past decade, but less so about the same dilemma in the title insurance industry. As escrow officers and title agents age out of our industry, companies scramble to replace the experienced elders of their staff – elders
An Emerging Solution: The Marriage of Automation and Millennials Read More »
The difference between a refinance-dominated market and a purchase market can be stark for a title agency. It’s just a longer, more difficult process to bring a purchase transaction to closing. There are more people involved: Real Estate Agents and a seller, for starters. There are more emotions and anxieties on the buyer’s end. There
Title Agent Customer Service Let’s admit it. In the world of the title agency, client interaction is one of the biggest push-pull situations we know. On the one hand, of course we want to be there personally to talk to the REALTOR, buyer, seller or even loan officer. Every time, so that we can deliver
For the Title Agent, Customer Service and Smooth Closings Don’t Always Align Read More »
NLP Empowered Chat Interaction vs Scripted Chatbot Scripted Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products
Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents,
Alanna is Always There For Your Customers Read More »
Every title company operates differently and requires a different number of title agents and staff members to handle the expected volume. One thing almost every title agent has in common is they take great pride in the quality of customer service they provide to customers, REALTORS, and lenders. They have to be good communicators, be
More Phone Time or More Production Time? Read More »
Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing
Provide Channels of Customer Service Where There is Opportunity to Excel Read More »
