Have you ever had a customer, REALTOR®, or lender tell you they would have had the documents you asked for on time, but they had a question to ask first and it was already after business hours? And when they ask you the question the next morning, it could take you a couple of hours […]
Who Answers Questions At 9 pm On A Saturday Night … Alanna Does Read More »
Title companies have to stand out with their customers to put themselves ahead of the competition. The problem with this is all title companies go through similar processes so it’s sometimes difficult to know what stands out and what’s just part of normal expectations. Consumers today love feeling like they are receiving a personalized experience
What Personal Touch Makes Your Title Agency Stand Out? Read More »
A key attribute every title company needs to have is effective communication. However, with so many different forms of communication and each client preferring a different one, streamlining your processes can be a challenge. When title agencies don’t communicate clearly and effectively with clients, they can grow more frustrated and you could see a negative
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The difference between a refinance-dominated market and a purchase market can be stark for a title agency. It’s just a longer, more difficult process to bring a purchase transaction to closing. There are more people involved: Real Estate Agents and a seller, for starters. There are more emotions and anxieties on the buyer’s end. There
Title Agent Customer Service Let’s admit it. In the world of the title agency, client interaction is one of the biggest push-pull situations we know. On the one hand, of course we want to be there personally to talk to the REALTOR, buyer, seller or even loan officer. Every time, so that we can deliver
For the Title Agent, Customer Service and Smooth Closings Don’t Always Align Read More »
The foundation of any successful title company is built on quality customer service. However, the challenge with providing the best customer service possible is the people you work with might define it differently. Adding new people to your team can help you with the increased volume you might be experiencing, but do you really have
How to Have Exceptional Customer Service Without Lifting a Finger Read More »
Title Agency Communication One of the keys to having a successful title company is ensuring your staff has all the tools and resources needed to do their jobs efficiently and effectively. Communication is such a big part of the day-to-day duties your title agency staff has to endure, but it often gets overlooked because of
Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents,
Alanna is Always There For Your Customers Read More »
Every title company operates differently and requires a different number of title agents and staff members to handle the expected volume. One thing almost every title agent has in common is they take great pride in the quality of customer service they provide to customers, REALTORS, and lenders. They have to be good communicators, be
More Phone Time or More Production Time? Read More »
Sometimes, it seems there are hundreds of “communications solutions” available out there for business (and not just title agents). “End-to-end” solutions. “Best-in-class” solutions. “Universal” or “global” solutions. They come advertised as a way to bring “all interested parties to the table.” They promise secure, no-frills, easy-to-use means of communication among lenders, real estate agents, title
Is It Really A Conversation If Only One Person Is Paying Attention? Read More »
