Title Companies | alanna.ai

Provide Channels of Customer Service Where There is Opportunity to Excel

Title agents have an opportunity to interact with clients, real estate agents, lenders, and others daily. Your title company might have multiple channels for customer service, like phone lines, email addresses, in-person visits, and even online chatting. However, just because you have multiple ways for a customer to contact you doesn’t automatically mean you’re providing […]

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Is Your Ability to Take Phone Calls Really Superior Customer Service?

By Hoyt Mann

One of the concerns we sometimes hear from title agents when we inform them Alanna can handle up to 97% of the routine, time-sucking phone calls that divert production is bit surprising to us: “Our willingness to answer the phone is what makes our customer service so great.” Ok. We can understand that on some

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Does Your Current Customer Experience Defer Work or Give Satisfying Answers?

By Hoyt Mann

Title companies should always be evaluating the level of customer service they provide. The experience you provide customers, REALTORS, and lenders can impact your overall reputation and how much future business they give you. So when you think about it, do you always give the answers they want to hear right away as a title

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Alanna’s Hoyt Mann in Housing Wire: “Emerging purchase market will shine spotlight on closing process and softening margins for title agents.”

By Hoyt Mann

Alanna President and Co-Founder Hoyt Mann was published in Housing Wire recently, where he observed that the transition from a historic refinance market to a purchase-dominated market will mean rising costs for title companies. Specifically, process inefficiencies are exacerbated in the high-touch environment typical to purchase closings—leading to margin compression. Hoyt offers a few suggestions

Alanna’s Hoyt Mann in Housing Wire: “Emerging purchase market will shine spotlight on closing process and softening margins for title agents.” Read More »

How to Eliminate Paperwork With Online Forms

By Hoyt Mann

Anyone who has purchased or sold a home can attest to the fact that there’s a lot of paperwork involved. Title companies have to provide the bulk of the paperwork for customers to fill out, but what if we told you the majority of the papers could be eliminated? One of the main benefits of

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The Benefits of a Virtual Closing Assistant for Lenders

By Hoyt Mann

New home buyers are in constant communication with their lenders throughout the process of a home transaction. The lenders also have to be in close contact with the respective real estate agent and the title company to ensure funds are coordinated and to ensure timing is staying on track. Making multiple phone calls and sending

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Effective Title Technology Doesn’t Just Delay The Challenge

By Hoyt Mann

Title Technology Improvements We’re really seeing a surge in new and improved title technology these days. That’s great news! The title insurance and settlement services process, in large part because of state-by-state legal and compliance requirements, has long been a tangled and disjointed one. Most agents will admit just as much. As a result, it’s

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How a Virtual Closing Assistant is Transforming the Title Industry

By Hoyt Mann

The title industry has a reputation for being stuck in old technology. One of the reasons is because title companies, in general, are so busy all the time that they can’t afford to take the time to train on a new system or title technology, so they just keep plugging away with old technology. However,

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Is Your Title Company the Best it Can Be?

By Hoyt Mann

Not all title companies are created equally, and customers and real estate agents know it. People want to work with a title company that will provide quick and accurate information, not make mistakes, use the latest technology, and goes out of their way to improve the customer experience. So when you consider these factors, it’s

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Having Your Staff on the Phone Constantly is Not Necessarily Good Customer Service

By Hoyt Mann

Most of the title agents we know take pride in their customer service. That’s understandable and even commendable, since title and settlement is much more a service than a product, and the closer is really one of the last professionals to “touch” the consumer before the transaction is final. However, we’d like to challenge the

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