How do you differentiate your title company from the competition? Many title companies say their customer service makes them stand out. But do you know what is special about your customer service? Can you pinpoint anything specific that distinguishes your company? When you invest in Alanna, listing out the ways your company is set apart […]
Competitor Differentiation with Alanna Read More »
The foundation of any successful title company is how effective its communication is with its clients. No one wants to leave voicemails anymore or have to send an email that may not receive a response for a couple of days. We live in a world where immediate responses are demanded. The good news is title
Practical and Successful Client Communication Read More »
Many title companies don’t think about continuing their marketing efforts after closing day. They simply sign the papers and occasionally let clients take the pen with their logo with them. But when you have the right title tech tools, you can take advantage of additional marketing opportunities. The stellar customer experience you’ve provided doesn’t have
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Title companies often get stuck in a habit of using old title technology because it has always worked for them. There’s something to be said about not fixing something that’s not broken, but in today’s world, neglecting to utilize modern title technology can be a major setback. It’s important to get feedback from clients, REALTORS,
Is Your Title Company Advancing or Lagging Behind the Times? Read More »
What is the biggest priority for your title company? If it’s not creating the best customer experience possible, then you’re likely falling short of your potential. Title companies often believe they are providing great customer service since they work hard for every closing. But there has to be a balance between working harder and working
Customer Experience Tells All for a Title Company Read More »
Title company employees strive to positively impact their clients and real estate agents. This can be difficult when internal operations aren’t efficient. One mistake can expose a wide range of problems and inefficiencies that most clients don’t see behind closed doors. The good news is title companies are usually just a technology upgrade away from
Enhance Internal Operations with Conversational AI Read More »
Anyone who last bought a home 20 years ago will likely be surprised at how different the process is today. With title technology dictating the flow of transactions, it’s an entirely new process from past decades. But that doesn’t mean it’s a bad thing. In most ways, title technology has enhanced processes and allowed more
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Title companies have more title tech tools available to them than ever before. However, too many title companies are still stuck using outdated technology because they don’t want to change what they have done for so many years. While the job still gets done and closing day still happens, it’s the processes in between that
Title Industry Technology Is More Advanced Than Ever Read More »
Nowadays, talking to an actual human can sometimes seem like an outdated form of communication. Of course, there are still plenty of benefits of having a phone conversation, but it’s much easier to text or web chat with someone. The problem is too many people confuse chatbots with conversational AI. When it comes to the
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Your title company employees likely go above and beyond to ensure client satisfaction. However, depending on the amount of busywork they have to do, they might fall short at times. As a title company, implementing the right title technology can give your staff the tools they need to keep the closing day on schedule, while
Helping Your Clients and Staff at the Same Time Read More »
