Have you ever had a “conversation” with someone where you only receive short answers to every question you ask? And then rarely receive any follow-up questions from the other person to keep the conversation going? If you have, then you know how frustrating it can be to get the sense that the other person is disinterested in talking to you. From a business perspective, clients want to have conversations with title agents about their closing so you have to do more than give short answers to their questions. Effective communication can make the day go quickly and smoothly, and here’s how to improve it in your company.
What Drives Effective Communication?
Most clients will agree that the number one characteristic of effective communication is responsiveness. No one wants to wait several days for a returned email or not get a phone call back for several hours. This makes for a frustrating experience and can hurt business in the long run. The problem is answering emails, phone calls, responding to voice mails, and more requires a human assistant and there are only so many hours in a day.
Lack Of Communication Can Hurt Business
Lack of communication can lead to frustrations with all parties involved in a closing and can hurt business for title companies. If a real estate agent can’t get quick answers to questions from a title company, then their client could get upset with them. Real estate agents won’t accept that lack of communication for long before they turn to other title company options. Implementing title tech tools to help improve communication is a worthy investment that can ensure you continue earning new business and keeping clients happy.
Alanna Can Bridge Any Communication Gap
Alanna is never too busy to have a conversation with a client, real estate agent, or lender. She is available 24/7 and can have multiple conversations simultaneously. No other assistant you hire can handle as much as Alanna can and she will never get overwhelmed. Communication gaps could form over time or during certain busy times of the month. These gaps can only exist for a short period before frustrations arise, but Alanna can eliminate them quickly and ensure everyone is satisfied with their experience.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how Alanna can make communication smooth and fast.