Many title companies don’t realize they aren’t operating as efficiently as they could until changes are made. Employees get used to answering phone calls and emails throughout the day. And it’s not until conversational AI tools are implemented that they see how much time was wasted daily.
It’s not that a phone call itself takes a long time. A five-minute phone call might not seem like that big of a deal, but when you have to answer ten of them a day, the minutes add up. Plus, the distraction of answering the phone takes you away from other things you were doing, which disrupts workflow. Incorporating conversational AI into your title operations can improve your processes, create better client satisfaction, and more.
Provide Speedy Closing Cost Estimates
One of the top questions clients ask is regarding closing costs. You might receive daily calls from clients until closing day, which can be very distracting. With conversational AI, your clients can send questions via chat or text and get immediate responses 24/7. Human interactions aren’t required to provide specific answers since the information is pulled directly from your title production system. And the best result is your phone doesn’t ring nearly as much so your employees can focus on the tasks they are working on.
Make Forms Easier To Fill Out For Clients
Calling and following up with clients to remind them about forms you need from them is normal for title companies. Clients often misplace papers or simply forget about them. But when your title tech tools allow you to send documents digitally, chances are you’ll get them back quicker. People want things to be as convenient as possible for them and when you can provide online forms instead of paper forms, you’ll create a more ideal scenario.
Clients Want Information On-Demand, So Give It To Them
When conversational AI is available to clients 24/7, closing day can remain on schedule a lot easier. No one likes to wait until the next business day to have their questions answered. When they can ask questions 24/7, they can send a quick text while laying in bed in the middle of the night. It’s an easy way to provide clients with the information they desire on demand.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how her conversational AI abilities can improve workplace efficiency from top to bottom.