Does it seem like your employees are constantly engaged in their work or are they simply going through the motions? You might have the best employees in the title industry, but it’s human nature to feel less engaged when you don’t get a sense of fulfillment every day. For as busy as your title company may be, the truth is there are a lot of repetitive tasks that can become mundane after a while. Phone calls and emails are often the culprits, and they are easily replaced with conversational AI. Follow these simple tips for reducing repetitive tasks and increasing employee engagement at the same time.
Avoiding Employee Burnout
Employee burnout is very real, even in the title industry. Upgrading your title tech tools to remove repetitive tasks might become necessary at some point. Otherwise, you might risk losing top talent who don’t feel like they are being challenged enough. How would your employees feel if they didn’t have to answer the phone or respond to emails nearly as much throughout the day? Even if the time spent on those tasks was cut in half, it could add up to several hours throughout the week they could spend on more complex tasks. Doing so would keep their minds fresh and more engaged so they can have more fulfilling days.
How To Remove Repetitive, But Necessary, Tasks?
You can’t just cut your phone line and not respond to emails. And hiring a full-time assistant to handle repetitive tasks isn’t necessarily a good long-term solution. That’s where Alanna enters the picture. With Alanna’s conversational AI abilities, clients, REALTORS, and lenders can send text messages and receive a quick response. And since Alanna is integrated with your title production system, she can provide specific answers like important dates, closing costs, and more. Virtually anything you would receive a phone call or email about can be handled with a text message to Alanna. Your employees can have peace of mind knowing clients are taken care of, while they can focus on other aspects of providing great service.
Maximize The Potential Of Your Employees
Title company employees are some of the hardest working individuals around. They want to maximize their skill sets, but it’s hard to do so when they spend half the day answering phone calls or emails. Stretch your employees and keep them more engaged by incorporating Alanna into your company. Chances are you will see improved morale in your office and they will feel more fulfilled when they end each day.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how she can help boost employee engagement and morale in your office.